This Shipping and Delivery Policy outlines the procedures and conditions for the shipping and delivery of goods by Sahyog Welfare Foundation ("Sahyog," "we," "us," or "our"). By placing an order for goods with Sahyog, you agree to abide by this policy.
1. Shipping Locations:
We offer shipping services within India only, including but not limited to locations within Ayodhya, Uttar Pradesh, and other parts of the country where feasible.
2. Shipping Methods:
The shipping method for your order may vary depending on the size, weight, and destination of the package. We primarily utilize local courier services and postal agencies for shipping goods.
3. Shipping Costs:
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed at the time of checkout and added to your total order amount.
4. Delivery Timeframes:
The delivery timeframe for your order may vary depending on factors such as the shipping method chosen, the destination address, and external circumstances beyond our control (e.g., natural disasters, public holidays, transportation delays).
5. Order Processing:
Orders are typically processed and dispatched within 2-3 business days after payment confirmation, unless otherwise stated for specific products or during peak seasons.
6. Order Tracking:
Once your order has been dispatched, you will receive a tracking number via email or SMS, depending on the contact information provided during checkout. You can use this tracking number to monitor the status and location of your package.
7. Delivery Attempts:
If the delivery is unsuccessful on the first attempt due to the recipient not being available at the provided address, the courier service may make additional attempts or leave a notification for the recipient to arrange for re-delivery or pickup.
8. Delivery Confirmation:
Upon successful delivery of the package, the recipient or an authorized person at the delivery address must sign to confirm receipt of the goods. If no one is available to receive the package, it may be left with a neighbor or returned to the local courier office for pickup.
9. Damaged or Missing Items:
If your order arrives damaged or if any items are missing, please contact us immediately with details and photographic evidence of the issue. We will investigate the matter and take appropriate action to resolve the issue as quickly as possible.
7. Contact Us:
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
Sahyog Welfare Foundation
Sahyog Welfare Foundation - Modha Dakshini, Khojanpur Ayodhya 224001
sahyogwelfarefoundation.in@gmail.com
+91 8604415699
Effective Date: 26-03-2021
